Hirschmann Support

Support for the Hirschmann EAGLE 20 Tofino security appliances and related software modules is provided by Hirschmann.

You may want to view the videos Hirschmann has produced that are designed to guide customers through typical configuration and operating tasks.

For additional assistance, please contact Hirschmann Support directly and ask for support for:
 

Model
Part Number
Photo

EAGLE 20 Tofino TX/TX
Security Appliance

 943-987-501

Eagle 20 Tofino TX/TX Security Appliance - 943-987-501

 

EAGLE 20 Tofino TX/MM
Security Appliance

 943-987-502

 Eagle 20 Tofino TX/MM Security Appliance - 943-987-502

 

EAGLE 20 Tofino MM/TX
Security Appliance

 943-987-504

 Eagle 20 Tofino MM/TX Security Appliance - 943-987-504

 

EAGLE 20 Tofino MM/MM
Security Appliance

 943-987-505

 Eagle 20 Tofino MM/MM Security Appliance - 943-987-505

 

Tofino 1.7 Upgrade

  • The 1.7 upgrade to the Tofino Industrial Security Solution for the EAGLE Tofino will be released shortly.

  • This upgrade is free of charge to all customers whose products are covered by a Premium Support Contract. 

    • Contact your VAR or Hirschmann if you need information on upgrade eligibility.

  • IMPORTANT NOTE: to download the upgrade you need to be a member of this website. If you are not a member, register here.

1.7 Support Notes

  • Customers currently running Tofino version 1.5 or earlier should contact technical support for instructions before starting this upgrade.
  • Tofino installations that were purchased more than 90 days ago will need their license updated before installing this upgrade. This can be done by creating a new license request file in the Tofino CMP and e-mailing it to us. We will return a new license grant file within 1 business day.
  • As a precaution, we recommend that customers ensure they have an up-to-date backup of their Tofino CMP database before beginning the update.

1.7 Downloads

March 2012:  The 1.7 upgrade to the Tofino Industrial Security Solution for the Eagle Tofino will be released shortly. 

Tofino Premium Support

Hirschmann offers the Tofino Premium Maintenance Support Contract that extends your normal warranty coverage and places several advanced support tools and services at your disposal:

  • Worldwide telephone and e-mail support
  • Free updates to new versions of Tofino CMP software, Tofino Security Appliance firmware, and device and vulnerability databases
  • Access to premium support content on the Tofino website
  • Free repair/replacement of out-of-warranty Tofino hardware

Please contact your local Hirschmann sales office to learn more about putting the Tofino Premium Maintenance Support Contract to work for you.