Hirschmann Support
Support for the Hirschmann Eagle 20 Tofino security appliances and related software modules is provided by Hirschmann.
You may want to view the videos Hirschmann has produced that are designed to guide customers through typical configuration and operating tasks.
For additional assistance, please contact Hirschmann Support directly and ask for support for:
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Model
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Part Number
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Photo
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Eagle 20 Tofino TX/TX Security Appliance |
943-987-501 |
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Eagle 20 Tofino TX/MM Security Appliance |
943-987-502 |
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Eagle 20 Tofino MM/TX Security Appliance |
943-987-504 |
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Eagle 20 Tofino MM/MM Security Appliance |
943-987-505 |
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Tofino 1.6 Upgrade
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On Sept 22, 2010 a significant upgrade to the Tofino Industrial Security Solution was released. An overview of the release is available on the Support News page.
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This upgrade is free of charge to all customers who licensed the Tofino Industrial Security Solution or after June 21, 2010, or that are covered by a Premium Support Contract.
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Contact your VAR or Hirschmann if you need information on upgrade eligibility.
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- IMPORTANT NOTE: to download the upgrade you need to be a member of this website. If you are not a member, register here.
1.6 Support Notes
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Tofino installations that were purchased more than 90 days ago will need their license updated before installing this upgrade. This can be done by creating a new license request file in the Tofino CMP and e-mailing it to us. We will return a new license grant file within 1 business day
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As a precaution, we recommend that customers ensure they have an up-to-date backup of their Tofino CMP database before beginning the update
1.6 Downloads
Tofino Premium Support
Hirschmann offers the Tofino Premium Maintenance Support Contract that extends your normal warranty coverage and places several advanced support tools and services at your disposal:
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Worldwide telephone and e-mail support
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Free updates to new versions of Tofino CMP software, Tofino Security Appliance firmware, and device and vulnerability databases
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Access to premium support content on the Tofino website
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Free repair/replacement of out-of-warranty Tofino hardware
Please contact your local Hirschmann sales office to learn more about putting the Tofino Premium Maintenance Support Contract to work for you.
