Byres Security Support

Support for the Tofino Argon security appliances and related software modules is provided by Tofino Certified VARs and Byres Security.

  • if you are working with a Tofino Certified VAR, contact them directly
  • if not, please contact the Byres Security team of technical specialists directly at:

Support Team

support@tofinosecurity.com

1-(250)-390-1333

1-877-297-3799

8:30am-4:30pm PST/PDT

(Vancouver: UTC– 8 hours)

Ask for support for:

 

Model Part Number Photo
Tofino Argon Security Appliance:
100 Model		 FA-TSA-100-TX/TX  Tofino Argon 100 Product image
Tofino Argon Security Appliance:
220 Models		 FA-TSA-220-TX/TX
FA-TSA-220-TX/MM
FA-TSA-220-MM/TX
FA-TSA-220-MM/MM

TX= 10/100BASE-TX (Twisted Pair)
MM= Multimode 10/100BASE-FX (Fiber)

  Tofino Argon 220 family of industrial security products

 

Tofino 1.7 Upgrade

  • On March 9, 2012 an upgrade to the Tofino Industrial Security Solution was released. An overview of the release is available  on the Support News page.

  • This upgrade is free of charge to all customers whose products are covered by a Premium Maintenance Support Contract. 

  •  IMPORTANT NOTE: to download the upgrade you need to be a member of this website. If you are not a member, register here.

1.7 Support Notes

  • Customers currently running Tofino version 1.5 or earlier should contact technical support for instructions before starting this upgrade.

  • Tofino installations that were purchased more than 90 days ago will need their license updated before installing this upgrade. This can be done by creating a new license request file in the Tofino CMP and e-mailing it to us. We will return a new license grant file within 1 business day.

  • As a precaution, we recommend that customers ensure they have an up-to-date backup of their Tofino CMP database before beginning the update

1.7 Downloads

Tofino Premium Support 

Byres Security offers the Tofino Premium Maintenance Support Contract that extends your normal warranty coverage and places several advanced support tools and services at your disposal:

  • Worldwide telephone and e-mail support

  • Free updates to new versions of Tofino CMP software, Tofino Security Appliance firmware, and device and vulnerability databases

  • Access to premium support content on the Tofino web site

  • Free repair/replacement of out-of-warranty Tofino hardware

Please contact Byres Security to learn more about putting the Tofino Premium Maintenance Support Contract to work for you.